Return Policy and Shipping Info
Special orders are non-cancellable and non-returnable. Regular orders can be returned within 7 days of receipt in their complete original packaging and in unworn condition. Merchandise will be returned prepaid and insured to Heath London Jewelry at 420 Clay Street, Ashland, OR 97520. A refund will be issued through Paypal once we have received the item.
Shipping is free via UPS insured 2nd Day Air within the Continental United States (excludes Alaska and Hawaii). A signature will be required upon receipt of all packages. Once your order is placed on our website, we require 1-2 business days to process. 2nd Day shipping commences on the day of UPS pick up. When your card is charged and your order is ready to ship, you will receive an email confirming the ship date and providing the UPS tracking number.
Please note that you will not be able to track your package until UPS picks it up and scans it into their system.
You may inquire about international shipping; however, customs duties vary by country and are the responsibility of you, the recipient. We ship to many, but not all foreign countries, using Expedited UPS. We are unable to deliver to P.O. boxes, and are required by our credit card processors to ship to cards’ billing addresses only.
Orders not fulfilled
Occasionally, we may have just sold an item which you ordered, and have not had time to take it off our site (or it may have been in your persistent shopping cart). We apologize for any disappointment, but we will reach you to see if you would like a substitution, special order, or just a cancellation. Additionally, we reserve the right to not fulfill any order of an item listed in error.